The growth of traffic (or any change in your operation) could raise the question whether the manning concept is future-proof. The number of ATCos and the division of roles between ATCos and between ATCos and automation should be safe, efficient, and satisfying. For example, the workload for the ATCo should not be too high or too low.The question is: is your staffing concept sustainable?
Our method and facilities allow you to objectively verify or validate (new) staffing concepts and identify directions for improvement, ensuring a sustainable staffing solution.
NLR can support you with:
- Modelling your workflow through interviews, observations, and measurements in your actual operation.
- Stress-testing your current operation or testing new manning concepts using real-time simulations with increased traffic levels.
- Identifying bottlenecks and areas for improvement in your concept.
- Applying a combination of objective and subjective measurement techniques, including:
- workload analysis (e.g. radio frequency load, heart rate)
- bio-data collection
- subjective ratings from air traffic controllers (ATCos)
- Correlating performance data, bio-data, and subjective ratings to inform decision making.
